The employee eventually helped me and said my iphone 7's audio component is not worth fixing and asked me to wait for his colleague to assess the value of my phone, for a store credit or exchange for a new phone. So after wasting a day at Apple Penrith I am now back dealing with aftermarket suppliers, no wonder Apple are losing market share! They told me everything opposite to the information availble on apple care site. Thanks but settle, I wouldn't abuse them, I'd just give them feedback to advise they need to make the Genuise Appointment easier online when booking like it used to be. The site will only let you select to take it in for repair if you select a physical hardware issue, such as cracked screen. Someone came with a new iPod, I paid.
I've experienced the same issue at the Sydney store. When I look at my wall picture in the photo galary, it's way more brighter. Best thing to do is check on Monday morning I've found, as there seems to be the most available at this time. I get on the Aus Apple Store, stuffed if I can work out how to register a Genius Bar appt! Typed in Genius Bar at the top right in search 3. I bought recently iphone but got an accidental screen demage. You also may have problems viewing our latest site features, as Telstra's website does not support outdated browsers. After Apple online has the device it takes 4 to 6 weeks to get the money back!!! This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.
In my case, there's a spot free on Sunday. Non-warranty service which is paid for by the customer when repairs are complete is also routinely performed. I've been trying to figure this out on and off for more than a week. The Glendale Store's Genius Bar has a red phone with a direct line to Apple tech support. The query; how to find out quickly and easily where to get instructions to change ring length time from 10secs to 30secs prior to it going to voice mail i.
Over the years, Apple has experimented with ways of offering service and support to complement the Genius Bar. The manual also teaches employees to read such as drumming on a table or placing a palm on the back of the neck that might mean a customer is bored or frustrated, respectively. It's a great idea to make a short list of the things you'd like to discuss. Apple have no clue Typical fruitcase. The manual features various marketing techniques revolving around the end goal of selling merchandise. More often then not, the customer has to book an appointment and come back at a later time. Start here: select your store.
Not happy with the Apple product, service nor their customer service. The ads were generally poorly received and were subsequently withdrawn. After launching the iPad Apple Store app, tap on Apple Retail Store along the top. I think the available appointments only go til the end of the week. Apple-certified screen repairs are performed by trusted experts who use genuine Apple parts. This is aside to this rant. I was trying to go through the Apple Store — if you search for Robina you get nothing helpful.
Businesses can't afford to have enough staff to handle everyone with no waiting — most of the time they would be sitting on their hands doing nothing, just waiting for when it gets really busy. Apple shatters customer service , I went to trade in my iPad mini after receiving a great email about the new one just launched. I had a follow up appointment a few days later, reset the phone as requested battery life is now worse. They keep telling me the best option of for them to call me, live chat or me call them. Not entirely user-friendly advice, Apple. Came up against the same prob — no spots available but at the same time, no indication as to when they open spots up for booking and how far in advance you can book.
The site will only let you select to take it in for repair if you select a physical hardware issue, such as cracked screen. You agree that you are solely responsible for, saving, storing or otherwise backing up any Data before attending your appointment for your Telstra Service. She had enough so it was time to get a new good quality battery this time, avoiding on line sellers. The next screen has change or cancell a reservation. Most services carried out at the Genius Bar are free. Go to the reservation and cancell it.
Select your preferred store or let the app find the nearest one to you. Pro Labs and Open Lab were introduced with the opening of the Apple Store on in , while Pro Labs is also offered at the Sydney, Australia Apple Store and the , Apple Store. I had exactly the same problem recently when trying to make a booking at Chadstone myself. Thanks Craig Should I just go in and if they tell me to book an appointment, go off my head at them as their website wouldn't allow me to do it. Just yesterday, store had no manager and refused to give manager details. I am than told they only except a physical copy.
They just misguide meand waste my a lot time. My MacBook Pro had a issue until it got replaced it took 1 month, then the trouble started with getting the money refunded. Yes it has and it's a bit more complicated. After an unsuccessful visit to a local repair kiosk I decided it best to go to an Apple direct. I will definitely never buy anything from Apple again. That's me, each to their own.